• Only item(s) that have been purchased from this website can be returned according to the following policy with NO exceptions.
• Every product is satisfaction guaranteed or you may return it for a refund, credit or exchange.
• Customers will be responsible for all shipping costs unless the product(s) received is damaged.
• All returns must be sent back within 15 days of the invoice date.
• Any returns received within the 15-day period, will be an exchange, credit, or refund only. All other returns will be sent back to the customer and no credit will be applied.
• All returns MUST be in saleable condition and include its original packaging with all tags (if any are included) attached.
• Invoice # and Billing Name MUST appear on the Return/Exchange Form.
• If you no longer have a copy of your invoice or a Return/Exchange Form and wish to obtain one, please contact TIW Customer Service and request one.
• When exchanging item(s), credit can only be used per invoice dollar amount of the exchanged item(s), and not combined with multiple returns.
• For refunds, allow up to 10 days after we receive your return. However please be advised that your credit card company may take up to 30 days to post the refund to your account. Total Impact Wear is not liable for any credit card company refund delays to your account.
• Fill out the Return/Exchange Form and place a copy of your invoice and the filled out Return/Exchange Form in the package you’ll be returning.
• In a sealed insured package, mail your package to Total Impact Wear (address provided below). Remember to include in the return package a copy of your invoice and the filled out Return/Exchange Form.
• You will be notified via email once your return/exchange has been received and a refund, credit or exchange has been processed.
• Please note that your exchange item(s) may be out-of-stock by the time your return is received.
• You can enter multiple style #s on the return/exchange form and note in comments what your 1st, 2nd, and 3rd choices are.
• If your exchange is out-of-stock or on back-order(s), a refund or credit may be issued.
• If your exchange is out-of-stock and you have been issued a refund or credit, you will be responsible for any new shipping costs on additional order(s).
• ALL RETURNED ITEM(S) MUST BE SENT EITHER BY UPS GROUND OR PARCEL POST INSURED OR THEY WILL NOT BE ACCEPTED.
• PLEASE ALLOW 30 DAYS FOR CREDITS ON RETURNS.
• ALL RETURNS MUST BE ACCOMPANIED WITH A COPY OF THE ORIGINAL INVOICE.
• ALL MERCHANDISE MUST BE RETURNED TO:
Total Impact Wear
12012 NE 150th CIR #158
Brush Prairie, WA 98606